/* CHAT UX 1.2 — 2026.10.11 */
.em-chat-launcher{position:fixed;right:24px;bottom:24px;z-index:50;display:flex;align-items:center;gap:10px;min-height:48px;padding:12px 18px;border:1px solid #b89556;border-radius:999px;background:#fff;color:#172027;box-shadow:0 8px 26px rgba(0,0,0,.24);font:700 13px Arial,sans-serif;cursor:pointer}
.em-chat-launcher svg{width:21px;height:21px;color:#b89556;flex:none}.em-chat-launcher:hover{background:#f5f3ef}
.em-chat-launcher:focus-visible,.em-chat button:focus-visible,.em-chat a:focus-visible{outline:3px solid #b89556;outline-offset:3px}
.em-chat[hidden],.em-chat-launcher[hidden]{display:none!important}
.em-chat{position:fixed;right:24px;bottom:84px;z-index:51;width:390px;max-width:calc(100vw - 32px);height:560px;max-height:calc(100dvh - 116px);display:flex;flex-direction:column;border:1px solid #e2ddd5;border-radius:22px;background:#fff;color:#172027;box-shadow:0 20px 60px rgba(0,0,0,.3);font:14px/1.5 Arial,sans-serif;overflow:hidden;text-shadow:none}
.em-chat-head{display:flex;align-items:center;gap:14px;padding:20px 22px 16px;border-bottom:1px solid #e2ddd5;background:#fff}.em-chat-head>div{flex:1;min-width:0}.em-chat-eyebrow{color:#b89556;font-size:10px;font-weight:800;letter-spacing:.13em;text-transform:uppercase}.em-chat-head h2{margin:5px 0 0;font:700 24px/1.2 Georgia,serif;color:#172027}.em-chat-close{border:0;background:#f5f3ef;border-radius:50%;width:36px;height:36px;color:#172027;font:24px Arial,sans-serif;cursor:pointer;flex:none}
.em-chat-log{flex:1;min-height:0;overflow:auto;overscroll-behavior:contain;padding:18px;display:flex;flex-direction:column;gap:12px;background:#faf9f6}.em-chat-message{align-self:flex-start;max-width:94%;margin:0;padding:12px 14px;border:1px solid #e2ddd5;border-radius:14px 14px 14px 4px;background:#fff;white-space:pre-wrap;overflow-wrap:anywhere;color:#172027}.em-chat-message.user{align-self:flex-end;background:#172027;color:#fff;border-color:#172027;border-radius:14px 14px 4px 14px}.em-chat-message.error{border-color:#d9bd86;background:#fcf8ef}.em-chat-message a{color:#775720;text-decoration:underline;text-underline-offset:3px}
.em-chat-suggestions{display:flex;flex-wrap:wrap;gap:7px;padding:0 18px 14px;background:#faf9f6}.em-chat-suggestions button{padding:7px 11px;border:1px solid #e2ddd5;border-radius:999px;background:#fff;color:#172027;font:12px Arial,sans-serif;cursor:pointer}.em-chat-suggestions button:hover{border-color:#b89556}.em-chat-suggestions button:disabled{opacity:.55;cursor:wait}
.em-chat-status{margin:0;padding:0 20px;min-height:20px;background:#faf9f6;color:#69727a;font-size:12px}
.em-chat-form{padding:12px 18px 10px;display:flex;align-items:flex-end;gap:8px;border-top:1px solid #e2ddd5}.em-chat-form textarea{flex:1;min-width:0;resize:none;height:46px;max-height:100px;border:1px solid #e2ddd5;border-radius:12px;padding:12px;font:14px/1.4 Arial,sans-serif;color:#172027;background:#fff}.em-chat-form textarea:focus{outline:2px solid #b89556;outline-offset:1px}.em-chat-send{min-height:46px;padding:10px 14px;border:0;border-radius:12px;background:#172027;color:#fff;font:700 13px Arial,sans-serif;cursor:pointer}.em-chat-send:disabled{opacity:.5;cursor:wait}
.em-chat-note{margin:0;padding:0 18px 10px;color:#69727a;font-size:10px;line-height:1.45}.em-chat-note a{color:#69727a}.em-chat-links{display:flex;justify-content:center;gap:18px;padding:10px 18px;border-top:1px solid #e2ddd5;background:#fff;font-size:12px}.em-chat-links a{color:#172027;text-decoration:underline;text-underline-offset:3px}
@media(max-width:520px){.em-chat-launcher{right:16px;bottom:calc(16px + env(safe-area-inset-bottom));padding:12px 15px}.em-chat{right:16px;bottom:calc(76px + env(safe-area-inset-bottom));width:calc(100vw - 32px);height:550px;max-height:calc(100dvh - 100px - env(safe-area-inset-bottom));border-radius:18px}.em-chat-head{padding:16px 18px 14px}.em-chat-head h2{font-size:22px}.em-chat-form textarea{font-size:16px}.em-chat-note{font-size:11px}body.registration-mode{padding-bottom:80px}}

.em-chat-sr{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}

/* UX 1.2 — dopo la prima domanda lo spazio è dedicato alla conversazione. */
.em-chat > .em-chat-head,.em-chat > .em-chat-suggestions,.em-chat > .em-chat-status,
.em-chat > .em-chat-form,.em-chat > .em-chat-note,.em-chat > .em-chat-links{flex:0 0 auto}
.em-chat > .em-chat-log{flex:1 1 0;min-height:0;overflow-y:auto;overflow-anchor:none}
.em-chat-log > .em-chat-message{flex:0 0 auto;line-height:1.5}
.em-chat.em-chat-started > .em-chat-suggestions{display:none}
.em-chat-head{position:relative;z-index:1}
.em-chat-head .em-chat-reset{border:0;background:none;color:#6c747b;font:11px Arial,sans-serif;cursor:pointer;padding:4px 0}
.em-chat-head .em-chat-reset:disabled{opacity:.5;cursor:wait}
.em-chat-close,.em-chat-send{flex-shrink:0}
.em-chat-form textarea{box-sizing:border-box}
@media(max-height:600px){.em-chat-head{padding:10px 16px}.em-chat-head h2{font-size:19px}.em-chat-suggestions{max-height:72px;overflow:auto;padding-bottom:8px}.em-chat-note{font-size:10px;padding-bottom:6px}.em-chat-links{padding-top:6px;padding-bottom:6px}.em-chat-form{padding-top:8px;padding-bottom:8px}}